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Chuck is the best!  He is simply the most dedicated and knowledgeable telcom consultant I have ever met.  We had nightmare after nightmare here in Huntington Woods...  Not only did Chuck assist us in fixing these ills, but in doing so we have saved a boatload of Money.

Bottom Line...

Hiring Chuck is a prudent decision that you will thank yourself for in the future. 

Tony Lehmann
Finance Director, City of Huntington Woods

My relying on Chuck’s expertise and telecom knowledge has been since 1993.  The implementation of his recommendations has taken us through four major telephone technologies, all being a major success and each followed by stakeholder appreciation.  We’ve seen more communication capabilities, friendlier operations, and major cost curtailment with each step!  I’d certainly recommend Chuck as your communication consultant.

Terry L. Grieve
President, Electrical Resources Company

After a competitive assessment process, Charles R. Ploof & Associates was selected to assist Hawaiian Electric with a call center technology and service level optimization assessment.  Efforts involved analysis of call center technologies and associated processes, largely focused on improving our PBX ACD/IVR effectiveness and customer service levels.  Mr. Ploof’s key deliverables included a detailed recommendations report, an executive overview and extensive interaction with our various staffs, including IT and customer service areas.  As a result, HECO now has a comprehensive roadmap for technology and service improvements, including complementary technologies for the call center.  We felt that Chuck delivered excellent value during his engagement.  

Rick Stuller
CIO, Hawaiian Electric Company, Inc.

 I echo Rick's appreciation for the work that you did for us.  I also concur with this testimonial and would be honored to have my name attached to it. 

Darren Yamamoto
Manager, Customer Service Division, Hawaiian Electric Company, Inc.